Frequently Asked Questions

Where are the products located?

Products are located and shipped from Warsaw, Poland.

What are the shipping options?

Shipment is normally done, depending on your location, by USPS by Global Express or Express Polish Post.

You may order shipping by Federal Express.

Corona Virus update! Due to travel restrictions imposed by Polish government and by the European Union, shipments from Poland to the United States and Canada will take longer than usual. Shipment to Australia is by Federal Express only. You make ask for shipment by Federal Express.

Do I get a tracking number?

Absolutely! You get a tracking number the same day your product is shipped. You may track your order by clicking on "Track Your Order" that is located in the top menu bar.

When will I receive my order?

Your products are normally shipped within two business days of the time your payment clears. Thereafter, deliveries to Europe take about 5 days. Deliveries to points outside Europe take 5 to 21 days. The packages normally leave Poland either the same day or the next after we give them to the courier. The final delivery time, however, is dependent on the speed of processing by your country's entry point.

What is the refund and return policy?

We laid out our return policy at this page Refund policy

What are the international taxes, duties, etc. that I have to pay?

You may have to pay taxes or fees at the point of entry into your country. Those, of course, vary according to country.  And due to the many combinations, permutations, continual changes and interpretation by individual customs inspectors, we are unable to give you a reliable answer.  Please check your country's regulations.

What do I do if I never received my order?

We recommend that you track your order regularly using the "Track Your Order" link in the menu top bar. If it seems delayed, contact us.  We will follow up to track where your order is and make sure it gets to you.

In any case, if you do not receive your order, contact us and we will check that it has been shipped and make sure that you get it.

What do I do if I receive a defective order?

Contact us immediately. We want you to be satisfied and will help you.  Send us email or use our contact form.

What do I do if I have questions or need help with a products I ordered?

Contact us immediately. We want you to be satisfied and will help you.  Send us email or use our contact form.

How do I make changes to an order I’ve already placed?

If the item has already been shipped, it cannot be changed. But before that, either log into your account and edit it by adding items, removing items, and adjusting item quantities. Or send us email.

Where are you located?

Warsaw, Poland

How safe is my personal information?

This is covered in detail in our Privacy Policy

How do I contact your company if my question isn’t answered here?

Send us email or use our contact form.